22.04.18 | 0 Comments|
VPN has gone mainstream as more consumers choose to utilize it for their everyday Internet use. With the pending termination of Net Neutrality in the U.S. and the global outrage towards the slipshod management of our social media data, people are turning to this long established technology. VPN provides increased security through encrypted tunneled protection that offers a safe sanctuary for surfing the web in near anomalous fashion. It’s also simple to operate, which has also contributed to its growing popularity in recent years. VPN is no longer just for corporate white collars. Today it is for the masses with many options available in the marketplace such as Nord VPN and CyberGhost as examples.
Though uncomplicated, there are inevitable problems that do arise from time to time like for any product. One thing you can do is to eliminate possible issues is to always keep your VPN app updated. Like any application, updates and new versions are regularly released. An updated app can fix potential problems within minutes. If you consistently VPN from a designated network, you should also keep the firmware updated on your Internet router. There are some basic general steps you can take to resolve most generic issues. Below, we have provided some basic tips on how to fix some of the most common VPN problems that users encounter.
We start with one of the most common VPN errors. An 800 error occurs when a remote connection to the VPN server cannot be completed. It may indicate that the VPN server is currently unreachable but most likely it is attributed to one of the following reasons.
Error code 807 is a common disconnect error, indicating that the connection between your client device and the VPN server was interrupted. Reasons may include the following.
It may be due to a problem in the VPN transmission but is more commonly the result of Internet latency or the simple fact that your VPN server has reached full capacity.
Error Code 619 is another common connection issue. The resulting error code will state, “A connection to the remote computer could not be established so the port used for this connection was closed.” This error occurs when a client device is attempting to establish a new connection to a VPN server. It may also occur because of a sudden disconnection to an active VPN session.
Error 812 is a RAS/VPN server error. The resulting error code will state the following:
“Error 812: The connection was prevented because of a policy configured on your RAS/VPN server. Specifically, the authentication method used by the server to verify your username and password may not match the authentication method configured in your connection profile. Please contact the Administrator of the RAS server and notify them of this error.”
This error usually indicates a problem with the authentication process.
There are not many steps you can take concerning a policy error since the error was generated on the server side. Most likely, you will have to contact the help desk or administrator of the RAS server and notify them of the error. For Windows users that are a member of an enterprise domain, they should confirm the following settings.
This is another connection error. Also known as Modem Error 628, it states: “The connection was terminated by the remote computer before it could be completed.” It could indicate that the underlying connection is problematic or that something on the local device is disrupting the connection.
Both of these errors involve L2TP failed L2TP connection attempts. 789 involves a processing error during initial negotiations with the remote VPN server while 835 indicates authentication errors.
Our goal is to provide answers to all of your questions so you can make a confident purchasing decision. We welcome your feedback, so please email us at service@ top5-vpn.com with suggestions and questions. We’d love to hear from you!