Hide My Ass Review

Customer Reviews
Overview - Top 5 Best VPN Review

Overview

The colorfully-named Hide My Ass has done more than most to bring VPN services into the mainstream. Since its launch in 2005, the London-based VPN provider claims it has attracted more than 10 million subscribers.
It’s clear that HMA has led the way in popularizing VPN usage, but does it have more to offer than a memorable name and a slickly branded site?

  • Servers in 190+ countries
  • Nice privacy & security extras
  • Great speeds & unmetered bandwidth
  • Wide device support – including Android & iOS apps
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Features - Top 5 Best VPN Review

Features

When it comes to feature-set, Hide My Ass stands up well to any of its competitors.
If you want to access streaming sites like Netflix, Hulu and Spotify, you can count on an excellent range of servers and some nice tools to ensure you get the best speeds possible. If, on the other hand, your main concern is privacy, you get a choice of several VPN protocols, as well as some useful extras to ensure your browsing remains private.

Second-to-None for Servers

Hide My Ass gives users a choice of 934 servers in 353 locations, spread out across more than 190 countries. In total there are more than 120,000 IP addresses available.

Unmetered VPN Service

HMA places no limits on bandwidth usage, so you can stream, download and do all your regular internet stuff without a worry. You can also switch between servers as often as you like.

Get the Best Speeds

Load-balancing and Speed Guide tools help you get the most from already decent download/upload speeds.

Privacy-Enhancing Tools

You get a variety of VPN protocols to choose from, as well as some useful extras like IP Binding and Scheduled IP Changes.

Sleek Software

HMA’s software is user-friendly and feature-packed, whether you’re using it on Windows, Mac, Android or iOS.

Sleek Software

You can use HMA VPN on two devices at the same time.

Privacy and Security - Top 5 Best VPN Review

Privacy and Security

If your main reason for wanting a VPN service is to protect your privacy and ensure the security of your data, then HMA offers much to recommend it, whether you’re using the internet at home or via a Wi-Fi hotspot.
You get a good selection of VPN protocols, including OpenVPN-TCP, L2TP, and PPTP. OpenVPN over UDP (User Datagram Protocol) is also offered, which gives a decent speed boost at the cost of reliability.
But what helps HMA to stand out from the pack are the added extras:
IP Binding – HMA’s IP Binding allows you to ensure that a specified application, such as an internet browser or BitTorrent client, will only work if the VPN is operating. This is great if you tend to forget to set your VPN before visiting sites where you would prefer private browsing. It also ensures that if your VPN service suddenly drops for whatever reason, you won’t be automatically switched to your regular IP while you’re in the middle of doing something sensitive.
Scheduled IP Changes – This is another great tool for the privacy conscious. It allows you to set your IP address to change randomly at set intervals in order to keep snoops off your trail. You can also check your IP address history so you can see which of the thousands of IP addresses you’ve used in the past.
In many ways, HMA offers superb privacy and security protection. However, it’s worth noting that as a large, visible UK-based VPN provider, it will pass on your connection logs and real IP address if it’s presented with a court order, as it is required to do by British law.

Pricing - Top 5 Best VPN Review

Pricing

Hide My Ass offers three different packages. They all come with the same functionality but you’ll be rewarded with cost savings if you commit to a longer subscription period.
Kick-Ass, the monthly package, costs $11.52 per month. The Half-Ass package gets you 6 months and comes in at $49.98, or $8.33 per month. If you’re prepared to commit to a year – the snappily named Smart-Ass package brings your monthly cost down to $6.55, or $78.66 per year.
There’s no free trial, unfortunately, but the 30-day money back guarantee should make up for that.
If you don’t mind evangelizing for a company called Hide My Ass, the Refer-a-Friend promo will add extra weeks to your subscription for every person you successfully refer.
Payment is accepted via credit card and PayPal. Alternatively, if you really want to ensure your anonymity, HMA also accepts payment by Bitcoin.

Speed - Top 5 Best VPN Review

Speed

Overall, we found that the speeds we got from Hide My Ass were equal to, or slightly better than, their main competitors. Obviously speeds varied widely depending on which server was being used, but that’s quite usual for a VPN service.
More importantly, we had no problem streaming high quality video from the Netflix US site, either on a laptop or mobile phone, and given the sheer number of servers (particularly in North America), you shouldn’t have any issues watching your favorite shows from abroad at all.
Speaking of servers, Hide My Ass has a couple of neat tricks up its sleeve to aid you in choosing the best server at any given time.
Load balancing – This tool works out which of the servers based in a given location will give you the best speeds based on current usage levels, and will automatically connect you to the fastest server available.
Speed Guide – If you would rather manually choose the fastest-performing server, the Speed Guide allows you to perform a ping test – or full upload/download speed test – from within the client software.
Given the great speeds, massive server selection and unmetered bandwidth, you’ll never have to worry about switching between native browsing and browsing via the VPN. Just leave it set to your preferred server and use the internet as usual.

Ease of use - Top 5 Best VPN Review

Ease of Use

Once you’ve signed up for one of HMA’s packages you’ll receive an email with a link to a page where you can download the software client for your operating system.
The software client is simple to use, although most commercial VPN providers seem to have the hang of keeping things unintimidating for the ordinary internet user.
On opening the client you’re presented with the main dashboard screen, where you simply need to enter your login details, choose which country and protocol you wish to use, and connect.
If you want to dig deeper, you’ll find everything you need via the menu on the left-hand side. Country selection allows you to browse the complete selection of servers filtered by VPN protocol.
We liked the option to explore and select servers via a graphic map. It looks good and serves a useful purpose in showing your exact proximity to each server so you can make the best decision about which to use.
Setting up Secure IP Binding and Scheduled IP Changes is equally straightforward, and you can also check your subscription and billing details from within the client.
Using the Android app was a cinch. The app is bright, colorful and it takes seconds to get connected to a server. You don’t have access to all of the settings that are available in the desktop software, but choosing servers, saving favorites, and server switches are all just a swipe away.
If your device isn’t supported by the available applications, you can still use the VPN service but you’ll have to set it up manually. It’s less user-friendly, but HMA provides all of the instructions you’ll need on its website.

Customer Support - Top 5 Best VPN Review

Customer Support

When it comes to choosing a VPN service it’s easy to prioritize other things over the availability and quality of customer support. But it’s something you’ll end up regretting if you need technical assistance or have any issues in setting up your device, which is always a possibility with a VPN.
When we contacted HMA’s customer support via the live chat feature (which is available 24 hours a day), we found them to be quick to respond and efficient in providing answers.
You can also open a support ticket via the email system, and HMA’s website does its best to direct you to the relevant guide or instructions contained in the vast online Help Centre.
Finally, there’s phone support too – available between 9am-5pm UK time.
The Hide My Ass Knowledge Base is stacked with guides, articles and videos to help you get to grips with every conceivable aspect of your VPN service. It’s certainly comprehensive, but we felt it could be a little more approachable.
Overall the quality of the support we received was good.

Verdict - Top 5 Best VPN Review

Verdict

Hide My Ass is one of the best VPN services around for the average internet user who wants to boost their online security or access geo-restricted media wherever they are. The software is attractive and straightforward to use, the selection of servers is unrivalled, and extras like IP Binding and Load Balancing are genuinely useful.

Share Your View - Top 5 VPN Sites

Share Your View

We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

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Andrew Marsden
Andrew is an experienced IT consultant who specializes in internet security. Despite being much in demand by corporations across the globe, his passion for discussing the latest technology means Top 5 VPN users get the benefit of his vast knowledge and experience.
COMMENTS
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  • Chris

    Just paid with CC for 6 months subscription. Received request to provide: my personal details, copy od drivers licence, bank account, copy of credit card etc. Are they for real? I want to hide my id and they need all my ID like some CIA, KGB, FBI all rolled in one? I cancelled the order. Any one joining they should be certified as an idiot. Waste of money.

    Reply
  • Disappointed

    Time for renewal…but no notice given. No place to login and renew…… Logged a service request and received no response……. What a class act!

    Reply
  • Buck

    Hahahahaha!!! HMA is now useless, and the deathknell for this POS is imminent. HMA provides userlogs upon request, so you are not anonymous. No work around for Netflix, portals for torrents are blocked. There is literally NO use for this piece of garbage.

    Reply
    • Andrew

      Hi Buck,

      We like HMA because it’s a mature product with some great features. The company behind HMA is based in the UK, which means it has no option but to pass on your connection logs and real IP address if it’s presented with a court order.
      There are many reasons people choose to use VPNs. HMA may not work for your use case but there is still much to recommend it to others.

      Andrew

      Reply
  • Michael L. Hickmon

    I am a subscriber to HMA but i had a problem with it not loading so I deleted it and want to reinstall it now. My security system says it is a problem site and that I should not go there. What should I do now?

    Reply
    • Andrew

      Hi Michael,

      We haven’t found any problems accessing the HideMyAss website. It’s likely your security software is being slightly overzealous. It might be worth speaking to customer support (for your security software) to find out why the site/client software is being blocked. It’s usually possible to “white list” a site if you know it’s safe.

      Andrew

      Reply

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