Hide My Ass Review

Customer Reviews
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Overview - Top 5 Best VPN Review


The colorfully-named Hide My Ass has done more than most to bring VPN services into the mainstream. Since its launch in 2005, the London-based VPN provider claims it has attracted more than 10 million subscribers.

It’s clear that Hide My Ass has led the way in popularizing VPN usage, but does it have more to offer than a memorable name and a slickly branded site? It sure does:

  • Servers in 190+ countries
  • Nice privacy & security extras
  • Great speeds & unmetered bandwidth
  • Wide device support including Android & iOS apps
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Features - Top 5 Best VPN Review


When it comes to feature-set, Hide My Ass stands up well to any of its competitors. If you want to access streaming sites like Netflix, Hulu and Spotify, you can count on an excellent range of international servers and some nice tools to ensure you get the best speeds possible. If, on the other hand, your main concern is privacy, Hide My Ass offers a choice of several VPN protocols, as well as some useful extras to ensure your browsing remains private.

Second-to-None for Server Options

Hide My Ass gives users a choice of 760+ servers in over 190 country locations. In total there are more than 120,000 IP addresses available.

Unmetered VPN Service

Hide My Ass places no limits on bandwidth usage, so you can stream, download and do all your regular internet stuff without a worry. You can also switch between servers as often as you like.

Get the Best Speeds

Load-balancing and Speed Guide tools help you get the most from already decent download/upload speeds.

Privacy-Enhancing Tools

You get a variety of VPN protocols to choose from, as well as some useful extras like IP Binding and Scheduled IP Changes.

Sleek Software

Hide My Ass ’s software is user-friendly and feature-packed, whether you’re using it on Windows, Mac, Android or iOS.

Sleek Software

You can use Hide My Ass VPN on 5 connections at the same time.

Privacy and Security - Top 5 Best VPN Review

Privacy and Security

If your main reason for wanting a VPN service is to protect your privacy and ensure the security of your data, then Hide My Ass is a great choice, whether you’re using the internet at home or via a Wi-Fi hotspot. Further, it offers a great selection of VPN protocols, including OpenVPN-TCP, L2TP, and PPTP. OpenVPN over UDP (User Datagram Protocol), which gives a decent speed boost without sacrificing reliability.

But what makes Hide My Ass stand out from the pack are the added extras:

IP Binding – Hide My Ass’s IP Binding is a kill switch that ensures that a specified application, such as an internet browser or BitTorrent client, will only work if the VPN is operating. This is great if you tend to forget to set your VPN before visiting sites where you would prefer private browsing. It also ensures that if your VPN service suddenly drops for whatever reason, you won’t be automatically switched to your regular IP while you’re in the middle of doing something sensitive.

Scheduled IP Changes – This is another great tool for the privacy conscious internet browser. It allows you to set your IP address to change randomly at set intervals in order to keep snoops off your trail. You can also check your IP address history so you can see which of the thousands of IP addresses you’ve used in the past.

In many ways, Hide My Ass offers a superb VPN client with great extras to protect your online activities. However, it’s worth noting that because it’s a UK-based VPN provider, as required by British law, it will pass on your connection logs and real IP address if presented with a court order.

Pricing - Top 5 Best VPN Review


Hide My Ass offers three different packages. They all come with the same functionality, but like most VPN providers, you’ll be rewarded with cost savings if you commit to a longer subscription period.

The monthly package costs $9.99 per month. The 6-month package comes in at $ $47.94, or $7.99 per month. If you’re prepared to commit to a year, you’ll see your pricing go down to a monthly cost of $4.99 or $59.88 per year.

There’s no free trial, unfortunately, but a generous 30-day money back guarantee certainly makes up for that. Just be mindful of your data usage amounts, because no refunds are fulfilled if you exceed 10GB of bandwidth within that time frame.

Payments are accepted via credit card, PayPal, and bank transfer.

Speed - Top 5 Best VPN Review


Overall, we found that the speeds we got from Hide My Ass were equal to, or slightly better than, their main competitors. It’s no surprise that speeds varied widely depending on which server was being used, but that’s quite usual for a VPN service.

More importantly, we had no problem accessing high quality video from our Netflix account, either on a laptop or mobile phone. Given the sheer number of servers (particularly in North America), you shouldn’t have any issues watching your favorite shows from abroad.

Speaking of servers, Hide My Ass has a couple of neat tricks up its sleeve to aid you in choosing the best server at any given time:

Load balancing – This tool works out which of the servers based in a given location will give you the best speeds based on current usage levels, and it will automatically connect you to the fastest server available.

Speed Guide – If you would rather manually choose the fastest-performing server, the Speed Guide allows you to perform a ping test – or full upload/download speed test – from within the client software.

Given the great options, massive server selection, and unmetered bandwidth, you’ll never have to worry about switching between native browsing and browsing via the VPN. Just leave it set to your preferred server, and use the internet as usual to enjoy lightening-fast speeds.

Ease of use - Top 5 Best VPN Review

Ease of Use

Once you’ve signed up for one of Hide My Ass’s packages, you’ll receive an email with a link to a page where you can download the software client for your operating system. The software client is simple to use, and even for the novice VPN user, the instructions are not intimidating but extremely straightforward.

Upon opening the client, you’re presented with the main dashboard screen, where you simply need to enter your login details, choose which country and protocol you wish to use, and connect. If you want to dig deeper, you’ll find everything you need via the menu on the left-hand side. Country selection allows you to browse the complete selection of servers filtered by VPN protocol.

We liked the option to explore and select servers via a graphic map. It looks cool and serves a useful purpose in showing your exact proximity to each server so you can make the best decision about which to use.

Setting up Secure IP Binding and Scheduled IP Changes is equally straightforward, and you can also check your subscription and billing details from within the client.

Using the Android app was a cinch. The app is bright, colorful, and it takes seconds to get connected to a server. You don’t have access to all of the settings that are available in the desktop software, but choosing servers, saving favorites, and server switches are all just a swipe away.

If your device isn’t supported by the available applications, you can still use the VPN service. The only difference to be aware of is that you’ll have to set it up manually. It is less user-friendly, but Hide My Ass provides all of the instructions you’ll need under the Help section on its website.

Customer Support - Top 5 Best VPN Review

Customer Support

When it comes to choosing a VPN service, it’s easy to prioritize other features over the availability and quality of customer support. But it’s something you’ll end up regretting if you need technical assistance or have any issues in setting up your device, which is always a possibility with a VPN.

When we contacted Hide My Ass’s customer support via the live chat feature (which is available 24 hours a day), and we found them to be quick to respond and efficient in providing answers.
You can also open a support ticket via the email system. Hide My Ass’s website does its best to direct you to the relevant guide or instructions contained in their vast online Help center.
Finally, there’s phone support too – available between 9am-5pm UK time.

The Hide My Ass Knowledge Base is stacked with guides, articles, and videos to help you get familiar with every conceivable aspect of your VPN service. It’s certainly comprehensive, but we felt it could be a little more approachable. However, overall the quality of the support we received was good.

Verdict - Top 5 Best VPN Review


Hide My Ass is one of the best VPN services around for the average internet user who wants to boost their online security or access geo-restricted media from anywhere. The software is attractive and straightforward to use, the selection of servers is unrivaled, and extras like IP Binding and Load Balancing are genuinely useful.

Share Your View - Top 5 VPN Sites

Share Your View

We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

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Andrew Marsden
Andrew is an experienced IT consultant who specializes in internet security. Despite being much in demand by corporations across the globe, his passion for discussing the latest technology means Top 5 VPN users get the benefit of his vast knowledge and experience.
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  • Chris

    Just paid with CC for 6 months subscription. Received request to provide: my personal details, copy od drivers licence, bank account, copy of credit card etc. Are they for real? I want to hide my id and they need all my ID like some CIA, KGB, FBI all rolled in one? I cancelled the order. Any one joining they should be certified as an idiot. Waste of money.

  • Disappointed

    Time for renewal…but no notice given. No place to login and renew…… Logged a service request and received no response……. What a class act!

  • Buck

    Hahahahaha!!! HMA is now useless, and the deathknell for this POS is imminent. HMA provides userlogs upon request, so you are not anonymous. No work around for Netflix, portals for torrents are blocked. There is literally NO use for this piece of garbage.

    • Andrew

      Hi Buck,

      We like HMA because it’s a mature product with some great features. The company behind HMA is based in the UK, which means it has no option but to pass on your connection logs and real IP address if it’s presented with a court order.
      There are many reasons people choose to use VPNs. HMA may not work for your use case but there is still much to recommend it to others.


  • Michael L. Hickmon

    I am a subscriber to HMA but i had a problem with it not loading so I deleted it and want to reinstall it now. My security system says it is a problem site and that I should not go there. What should I do now?

    • Andrew

      Hi Michael,

      We haven’t found any problems accessing the HideMyAss website. It’s likely your security software is being slightly overzealous. It might be worth speaking to customer support (for your security software) to find out why the site/client software is being blocked. It’s usually possible to “white list” a site if you know it’s safe.



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Hide My Ass Review