Top 5 VPN strives to bring you unbiased ratings of every aspect of the VPN services we review, to make it easy for you to compare providers at a glance. Here are the most important things we consider for each rating.
EASE OF USE
To get a top rating for ease-of-use, our reviewers look for cleanly-designed and intuitive VPN software and mobile apps that make it easy to set up and manage your VPN connection. It should be straightforward to choose and switch servers whether on a computer, mobile phone or tablet.
Privacy & Security
The ability to use the internet securely and anonymously is one of the main reasons to use a VPN service. In order to score top marks there should be a good choice of VPN protocols, including Open VPN, L2TP/IPsec, SSTP, and PPTP, ideally with 256-bit encryption. In addition, we prefer to see a no-logging policy, which means the VPN provider does not keep records of your browsing history.
Using the internet via a VPN will almost always result in a speed drop compared to a native internet connection. This will vary greatly depending on the user’s proximity to the server they are using. Still, it’s important that a user is able to stream HD video and music without issue if they wish to use the VPN to bypass geographical restrictions.
Setting up and using a VPN is much easier than you might think. However, depending on the device you are using and your particular use-case, there’s a good chance you’ll want to get fast and comprehensive technical support. To get top marks we want to see a variety of methods for contacting customer support, and helpful, friendly support agents.
Our overall score takes all of the above categories into account. In principle, each category contributes equally to the score. However, we cannot recommend an otherwise excellent VPN if it falls down in either the Privacy & Security or Speed categories.
Share Your View
Our reviewers make every effort to deliver detailed, accurate reviews, but they’re only human. If you think they’ve got something wrong, or that a review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment on the product review page, send us an email, or write your own review in the Customer Reviews section.