We created our Top 5 lists as an easy way for you to compare the key features of the leading brands in a category. There are quite a few things we consider when we put together a list, especially when it comes to deciding how to order the featured brands. Let’s take a look at the most important ones.
Our goal is to save you time by simplifying and clarifying the buying process, so we only present products and services that our reviewers have evaluated as the best examples of their kind. We make every effort to stay up to date by modifying or adding to the list to reflect changes in the market.
EASE OF USE
To get a top rating for ease-of-use, our reviewers look for cleanly-designed and intuitive VPN software and mobile apps that make it easy to set up and manage your VPN connection. It should be straightforward to choose and switch servers whether on a computer, mobile phone or tablet.
Privacy & Security
The ability to use the internet securely and anonymously is one of the main reasons to use a VPN service. In order to score top marks there should be a good choice of VPN protocols, including Open VPN, L2TP/IPsec, SSTP, and PPTP, ideally with 256-bit encryption. In addition, we prefer to see a no-logging policy, which means the VPN provider does not keep records of your browsing history.
Using the internet via a VPN will almost always result in a speed drop compared to a native internet connection. This will vary greatly depending on the user’s proximity to the server they are using. Still, it’s important that a user is able to stream HD video and music without issue if they wish to use the VPN to bypass geographical restrictions.
Setting up and using a VPN is much easier than you might think. However, depending on the device you are using and your particular use-case, there’s a good chance you’ll want to get fast and comprehensive technical support. To get top marks we want to see a variety of methods for contacting customer support, and helpful, friendly support agents.
Our overall score takes all of the above categories into account. In principle, each category contributes equally to the score. However, we cannot recommend an otherwise excellent VPN if it falls down in either the Privacy & Security or Speed categories.
We encourage our users to rate, comment and share their experiences. Customer reviews and ratings get the most weight in our evaluation, but we also consider user comments, especially when they reveal long-term issues or complaints that might not emerge during the review process.
Data gives us a clear picture of how our users feel about a particular brand. We can measure interest in each company’s product or service by monitoring the number of users who visit their website, as well as the conversion rate. The conversion rate measures how many people sign up with – or purchase from a – brand after visiting their website to learn more.
One thing you can count on though, is that every product/service that we place on our list is among the very best currently available online.